Yesterday my prepaid mobile telephone stopped working. It wasn’t unexpected, the phone had been complaining of a weak battery for months. What was a surprise was the amount of money I had already deposited in the account. My fear of being caught without service had inspired me to pay ahead.
When the National Center was contacted to have my services terminated I was told that the funds in my account could not be returned but they could be transferred to a similar prepaid account. I don’t know of anyone with an account like mine, so I asked if there was a non-profit organization using the service that I could make a donation to.
The representative was extremely polite and repeatedly told me my offer was very generous but there was no mechanism to transfer my money as a donation. It would be up to me.
Today I tried a different approach to donating the money in my account. I went to the local mobile sales center and face-to-face explained my request to donate the excess in my account.
The response was magical. Not only did the representative, Cody, fully understand my intention, he offered several creative “out – of – the – box” solutions. He found a used prepaid mobile telephone in the store to transfer my account to and made contact with a local non-profit charity that sponsored a program called Connections for people in transit. They were happy to receive the phone with my prepaid minutes and the ability to add more minutes as needed.
As I drove away, feeling more connected to my community I remembered Cody’s advice, “Instead of thinking globally think locally.”